Member Information

We’re upfront about the terms for the memberships when members join the club – the following are the terms we provide in writing when a member joins the club

- All payments are via direct debit automatic billing (using Credit or Debit cards – and we do not charge card fees), unless you opt for an upfront membership offer.

- Payments via direct debit (DD) automatic billing can only be made by Credit or Debit cards. 

- Payments can be made weekly or fortnightly as per agreement, and do not incur a card fee.

- Payments continue through public holidays, kids class free periods, and the Christmas closures. (During the school holidays kids classes are unlimited – so you can attend as many times as you like.)

- All recurring memberships (weekly/fortnightly/monthly) make allowances for the public holidays and Christmas closure period i.e. payments do continue during the 2 weeks of closure.

- Upfront Payments have a 7 day cooling off period, Invoiced from our system with options for bank transfer or card payment (cards incur a fee)

- Standard cancellation (30 days written notice) policy applies – see Cancellation Policy below.

- Standard suspension/injury policy applies – see Suspension and Injury Policy Below

Reasons for Suspension:

TKA Martial Arts offers suspension of membership only where it relates to the following conditions:  

- Injury, Illness or Medical Procedure   

- Work-related travel  

Injury Related Suspension:

For injury or illness you MUST request your membership suspension as soon as possible after you have received medical advice that you are unfit to train. Evidence (e.g. medical certificate) is required. Should a member request suspension for injury or illness that is longer than eight weeks our cancellation process will commence at the end of that eight week period. Normal cancellation conditions will apply.

Work Related Travel Suspensions:

For suspension for work-related travel, you MUST request the suspension in writing no less than two weeks in advance of the hold period. Minimum suspension is one week. Evidence is required.  

Promotional or Upfront payment plans:

Members on an upfront or special promotion membership are not eligible to suspend your membership due to the discounts covering any missed training. 

Pandemic/Quarantine suspensions:

Memberships will not be suspended due to quarantine requirements – unless evidence of injury or illness is provided (see above). 

Cancellations during suspension:

Should you decide to cancel your membership during a period of suspension, the suspension period will cease and the cancellaiton process will commence, with the 30-day notice of cancallation effection from the date the Cancellation Form is received. Membership payments will be reactived during the Cancellation Period. Please email [email protected] should you wish to discuss. 

IMPORTANT – How membership rates are calculated 

Your membership rate is calculated based on a full 12-month period of training, taking into account public holidays and periods of closure. Your membership rate is then broken down into a regular equal payment schedule chosen by you (weekly, fortnightly, monthly).

Please email [email protected] to discuss

30-Day Notice From First Written Request:

To cancel your membership you will need to complete our Cancellation Form . This will serve as your 30-day written cancellation notice as required by our membership terms and conditions.

- Cancellation requests made verbally or via email, SMS, or Facebook messages will not be accepted.

- Your cancellation will only be actioned upon receipt of our official Cancellation Form.

- Pandemic/Epidemic Impact: Our 30-day notice period will not be waived due to a Health Directive as other digital training solutions will be provided.

Only 1 cancellation form per member/family per year.

Subsequent cancellation forms will incur a $50 administration fee.

Full Rate Payments during Cancellation Period:

If you have a scheduled payment within the 30-day notice period, the payment will be processed in full as scheduled. All payments are non-refundable.

Important – Any payment made during the notice period will be paid in full as per the agreed payment schedule – the system will adjust to pro-rata payments on the last payment. However, you are welcome to extend your cancellation date to reflect your payment frequency in advance. 

During the cancellation period you are free to continue to train.

Please note 

You are always welcome to return to the club. If you reactivate your membership in the future (and we hope you do) your membership rate will be the rate in effect at the time of reactivation, and not your previous rate, as membership rates are subject to change.  

For information on membership suspensions, please refer to our Suspension Policy.